Returns


Returns Policy

To all our wonderful customers, thank you for shopping with us. If for any reason you are not happy with your purchase, we will happily issue a store credit within 10 working days of receiving your item(s) in our store. Returned item(s) are to be returned in the exact same condition they were sent in i.e. in a neatly folded, resalable condition with tags and the correct packaging (i.e. shoes must be returned in the shoe box).

**Sale items are NOT eligible for return or refund.

Please note Local Living does not cover return postage costs for returns.

The store credit is valid for 12 months from the date of issue and can be used as payment towards any purchase with Local Living and will be given in the form of a Local Living E-Gift Card. A unique code will be emailed to you – please keep this information in a safe place for your use as we are unable to provide you with a new code.

E-Gift Cards – Store credits are not exchangeable for cash, there is no change given.

Online returns will receive a store credit via email. Please check your Junk/Spam folder.

Please note that if the order was paid via LayBuy or AfterPay your installment payments will remain being paid until the original item has been paid in full.

You can alternatively physically return item(s) to our Retail Stores for a store credit or an exchange. Please bring a copy of your packing slip or Retail Store receipt with your returned item.

 

OUR STORE IS LOCATED AT:

Local Living

148 Marine Parade

Wairoa, Hawkes Bay 4108

New Zealand

Local Living reserves the right not to accept the return of items (including faulty items) if it falls under the following:

Any item of clothing that has not been returned with tags

Any underwear, swimwear or lingerie items

Shoes without boxes

Any items of clothing or footwear that has been worn

Garments that have been altered in anyway

Any Gift Card or Voucher

Damage caused by neglect or misuse (for example, treatment inconsistent with the product’s care instructions)

 

We suggest a tracked service is used to avoid loss of parcel returns.

Please note that if you are returning multiple items for different reasons.

 

TO RETURN A PRODUCT:

STEP 1: Please reach out to us via email; hello@localliving.co.nz OR phone us between 9am - 5pm Monday - Friday and let us know that you need to return your product(s) and your reason for return, we are happy to provide you with a store credit. If it is a product fault we will either replace the product, repair it and send it back to you or refund you - this will be determined when the product has arrived back to us.

STEP 2: Please put the packing slip back in the parcel and write down your reason for return. e.g. Change of mind/wrong size (please advise the size you require so we can replace it if in stock)/ doesn't suit/product fault etc.

STEP 3: POST BACK TO US (within 10 days of receiving your order and MUST be in the exact condition and packaging as it was sent in). We advise using tracked post to return items and hold onto the tracking info until we contact you to let you know it has arrived.

Post to:

Local Living

148 Marine Parade

Wairoa, 4108

Hawkes Bay

STEP 4: We will contact you as soon as the parcel has returned to us. We will advise on your return entitlement. Please allow 3 business days for us to receive the parcel. CHECK YOUR JUNK MAIL. We either phone you on the number you provide us or email, which ever we can reach you on first.