RETURNS POLICY & HOW TO RETURN AN ITEM
To all our wonderful customers, thank you for shopping with us. We understand sometimes the product purchase may not be quite right for you, we are happy to issue you with a store credit on any full priced purchase returned within 7 days of receiving your order.
Returned item(s) are to be returned in the exact same condition they were sent in i.e. in a neatly folded, resalable condition with tags and the correct packaging (i.e. shoes must be returned in the shoe box).
SALE ITEMS/DISCOUNTED ITEMS HAVE BEEN REDUCED TO CLEAR AND ARE EXCLUDED FROM OUR RETURNS POLICY.
Faulty good returns
In the unlikely event that a product you have purchased from us is faulty, we are committed to meeting our obligations under the New Zealand Consumer Guarantees Act 1993 (CGA). We will either repair it, re-place it or refund you - this will be determined when the product has arrived back to us. Postage will reimbursed for the return please hold onto your postage receipt.
DO NOT WASH OR ALTER ANY ITEM THAT IS TO BE RETURNED AS WE CAN NOT ACCEPT IT.
The store credit is valid for 12 months from the date of issue and can be used as payment towards any purchase with Local Living and will be given in the form of a Local Living E-Gift Card. A unique code will be emailed to you – please keep this information in a safe place for your use as we are unable to provide you with a new code.
E-Gift Cards – Store credits are not exchangeable for cash, there is no change given.
Online returns will receive a store credit via email. Please check your Junk/Spam folder.
Please note that if the order was paid via LayBuy or AfterPay your installment payments will remain being paid until the original item has been paid in full.
You can alternatively physically return item(s) to our Retail Stores for a store credit or an exchange. Please bring a copy of your packing slip or Retail Store receipt with your returned item.
OUR STORE IS LOCATED AT:
148 Marine Parade
Wairoa, Hawkes Bay 4108
Local Living reserves the right not to accept the return of items (including faulty items) if it falls under the following:
Any item of clothing that has not been returned with tags
Clothing that has been worn, smells of smoke, perfume, washing powder etc.
Any underwear, swimwear or lingerie items
Shoes without boxes
Any items of clothing or footwear that has been worn
Garments that have been altered in anyway
Any Gift Card or Voucher
Damage caused by neglect or misuse (for example, treatment inconsistent with the product’s care instructions)
We suggest a tracked service is used to avoid loss of parcel returns.
Please note that if you are returning multiple items for different reasons.
Easy Peasy Returns!
STEP 1: Please reach out to us via email; email@example.com OR phone us on 06 8384700 between 9am - 5pm Monday - Friday and let us know that you need to return your product(s) and your reason for return.
STEP 2: Please put the packing slip back in the parcel and write down your reason for return. e.g. Change of mind/wrong size (please advise the size you require so we can replace it if in stock)/ doesn't suit/product fault etc.
STEP 3: POST BACK TO US (within 7 days of receiving your order). We advise using tracked post to return items and hold onto the tracking info until we contact you to let you know it has arrived. We can not do anything about missing returns.
148 Marine Parade
STEP 4: We will contact you as soon as the parcel has returned to us. We will advise on your return entitlement. Please allow 3 business days for us to receive the parcel. CHECK YOUR JUNK MAIL. We either phone you on the number you provide us or email, which ever we can reach you on first. *Please note we do not cover the postage for returns. In the event of faulty items returned we will reimburse postage cost, please keep postage receipt.